Effective Date: August 14, 2025

1. Introduction Welcome to FarmsNaija (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (www.farmsnaija.com), use our mobile application, or purchase our products.

This policy is prepared in compliance with the Nigeria Data Protection Act (NDPA) 2023 and other relevant data protection regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect various types of information to provide and improve our services to you.

a) Data You Provide Directly:

• Personal Identification Information: Your full name, phone number, and email address.
• Delivery Information: Your physical address, city, and any specific delivery instructions.
• Account Information: Your username, password, and order history when you create an account on FarmsNaija.
• Communication Data: Information you provide when you contact our customer support, participate in surveys, or provide reviews and feedback.

b) Data We Collect Automatically:

• Transactional Data: Details about the products you purchase, order dates, and payment status.
• Device and Usage Data: Your IP address, browser type, device information, pages you visited on our site, time spent on those pages, and other diagnostic data.
• Location Data: We may use your IP address or request access to your device’s geolocation to suggest delivery options and improve our service.

c) Payment Information:

• We use secure, third-party payment gateways (e.g., Paystack, Flutterwave) to process your payments. We do not collect or store your full debit/credit card details on our servers. The payment processors handle this data securely on our behalf.

3. How We Use Your Information We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process your transactions, arrange for the delivery of your fresh produce, and manage your orders.
• To Manage Your Account: To create and maintain your FarmsNaija account.
• To Provide Customer Support: To respond to your inquiries, requests, and feedback.
• For Marketing and Communication: To send you information about new products, special offers, and newsletters, but only where you have given your consent. You can opt out at any time.
• To Improve Our Services: To analyze website usage and customer behaviour to improve our website layout, product offerings, and overall user experience.
• For Security and Legal Compliance: To prevent fraud, protect the security of our platform, and comply with our legal obligations under Nigerian law.

4. Our Lawful Basis for Processing Data Under the NDPA 2023, we process your data based on the following lawful grounds:

• Contract: To perform our contractual obligations to you (i.e., fulfilling your order).
• Consent: Where you have given us explicit consent to use your personal data for a specific purpose (e.g., subscribing to our newsletter).
• Legitimate Interests: To pursue our legitimate business interests, such as improving our service, provided your rights and interests do not override ours.
• Legal Obligation: To comply with a legal or statutory obligation.

5. How We Share Your Information We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Delivery Partners: We share your name, address, and phone number with our logistics partners to deliver your orders.
• Payment Processors: To securely process your payments.
• Service Providers: With IT and marketing service providers who help us operate our business, under strict confidentiality agreements.
• Legal Authorities: If required by law, court order, or other governmental or law enforcement authority.

6. Data Security We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights as a Data Subject Under the Nigeria Data Protection Act (NDPA) 2023, you have the following rights regarding your personal data:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• The Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data where there is no compelling reason for us to keep it.
• The Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain circumstances.
• The Right to Data Portability: You can request the transfer of your data to another organization or to you, in a machine-readable format.
• The Right to Object: You can object to our processing of your data for direct marketing purposes.
• The Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at [email protected]

9. Cookies Our website uses “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic, remember your preferences (like items in your cart), and tailor our services to your needs. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

12. How to Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

FarmsNaija Attn:
Data Protection Officer
2 Koro Otun Road, Otun Junction, Ota, Ogun State, Nigeria.

Email: market@farmsnaija.com

Phone: +234 (0)802 820 0300

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe we have not complied with data protection laws.